1.Eligibility
By creating an account, you confirm that you are at least 18 years old, or that a parent or legal guardian has agreed to these Terms on your behalf and is responsible for the account.
These Terms of Use ("Terms") are an agreement between you and Mind Stretcher Education Pte Ltd ("Cher.ai", "we", "us") and govern your use of cher.ai and the products on it, currently including CompoCoach and Reading Aloud (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
By creating an account, you confirm that you are at least 18 years old, or that a parent or legal guardian has agreed to these Terms on your behalf and is responsible for the account.
You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. Tell us promptly at [email protected] if you become aware of any unauthorised use.
cher.ai supports two account types: a Family account, set up by a parent or legal guardian for their child, and an Independent Learner account, set up by a self-directed student or adult for their own use. Each Family account is for one family and each Independent Learner account is for one person; please don't share your account or login outside your household.
We provide online educational tools, currently including CompoCoach and Reading Aloud, in the form we make available from time to time. We may add, change, suspend, or retire any feature or product at any time, with or without notice, and without liability.
Paid access to the Service is offered on the terms shown at checkout, including the price, billing cycle, and any included features or limits. Subscriptions are per learner: each child or learner using the Service requires their own subscription unless we expressly say otherwise. Subscriptions auto-renew at the end of each billing cycle until cancelled.
We may offer a free trial. The duration, eligibility, and any usage limits are set out when you start the trial. A valid payment method is required upfront.
At the end of the trial period, your subscription will automatically convert to a paid subscription at the price shown when you started the trial, and we will charge your payment method, unless you cancel before the trial ends. Each account is eligible for one trial unless we say otherwise. We may change, withdraw, or refuse a trial at any time.
Subscriptions auto-renew until cancelled. We may change subscription prices, billing cycles, or feature inclusions from time to time. We will give you at least 7 days' notice by email before a change applies to your subscription. If you do not agree with a change, your remedy is to cancel before it takes effect.
You may cancel a subscription at any time from your account. Cancellation stops future renewals; access continues until the end of the period you have already paid for, and is not pro-rated. Fees already paid are not refundable on cancellation.
If a payment fails, we may suspend access to paid features immediately. We do not provide a paid grace period. We may retry charges in line with our payment processor's standard practice; if payment is not received, we may cancel the subscription.
All fees paid to us are non-refundable, except where required by Singapore law. To stop being charged, cancel your subscription before the next renewal. Operational issues with a specific report are addressed at our discretion.
From time to time we may offer free or discounted access to the Service through partners, programmes, or promotional codes. Such access is offered on the terms communicated at the time, is personal to the recipient, is not transferable, and has no cash value. We may change, suspend, or end any promotional programme at any time, including where the underlying programme or eligibility ends. Use of the Service under a promotional programme remains subject to these Terms.
Use the Service in good faith and for its intended educational purpose. Keep your account credentials confidential and don't share them outside your household. Don't use the Service in any way that is unlawful, infringes another person's rights, or interferes with the Service or other users. We may suspend or terminate any account at our discretion, with or without notice or refund, where we consider it appropriate.
You retain ownership of the compositions, recordings, and other content you submit to the Service ("Your Content").
You grant us a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, copy, modify, adapt, transmit, display, and process Your Content as needed to operate, secure, support, and improve the Service, and to share Your Content with our service providers for those purposes. We may use de-identified or aggregated information derived from Your Content for any business purpose, including improving our products.
You represent that you have the right to submit Your Content and that Your Content does not infringe the rights of any third party.
The Service and the materials we provide — including the cher.ai brand, software, design, model passages, model compositions, AI-generated grades and feedback, rubrics, prompts, and reports we produce — are owned by Mind Stretcher Education Pte Ltd or our licensors. You receive a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service and the reports we generate for your own personal, non-commercial educational purposes.
You may not (a) scrape, harvest, or systematically collect content or outputs from the Service; (b) use the Service, our content, or any outputs we generate to train, fine-tune, evaluate, or develop any artificial-intelligence or machine-learning model or system; or (c) reverse-engineer, decompile, or attempt to extract the source code, prompts, rubrics, or model content of the Service.
If you give us feedback, suggestions, or ideas about the Service, we may use that feedback for any purpose, perpetually and without obligation to you.
The Service relies on third-party providers, including providers of artificial-intelligence services, cloud hosting and storage, payment processing, and email delivery. Those providers operate under their own terms; we are not responsible for their services beyond their use as part of ours. If a third-party service becomes unavailable, changes its terms, or restricts our use, we may modify or discontinue affected features.
AI-generated grades, feedback, model compositions, and other outputs are produced automatically and may be inaccurate, inconsistent, or incomplete. We make no warranty as to their accuracy, completeness, or fitness for any purpose. You should not rely on AI output as the sole basis for any important decision.
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, security, and any guarantee of educational outcome.
To the fullest extent permitted by law:
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under Singapore law, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.
You agree to indemnify and hold harmless Cher.ai and our directors, employees, contractors, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to (a) your breach of these Terms; (b) Your Content infringing or violating any third-party right; (c) your violation of any law; or (d) your misuse of the Service. We may take exclusive control of the defence of any matter for which we are entitled to indemnity, and you agree to cooperate with our defence.
We will not be liable for any failure to perform or delay in performance caused by events outside our reasonable control, including: acts of God; fire, flood, earthquake, or other natural disasters; war, terrorism, civil unrest, or riot; government or regulatory action, change in law, sanctions, or export controls; cyber attacks, denial-of-service attacks, or malware; failures of internet, telecommunications, or electricity; failures or restrictions of third-party services we depend on (including cloud hosts, AI providers, and payment processors); epidemics, pandemics, or public-health emergencies; strikes or other labour disputes; or any other cause not reasonably foreseeable or preventable by us. During such an event our obligations under these Terms are suspended for as long as the event continues to affect our ability to perform.
We may suspend or terminate your account or access to the Service at any time, with or without notice or refund, including where (a) you breach these Terms; (b) we suspect fraud, abuse, or misuse; (c) we are required by law; (d) we discontinue the Service or any feature; or (e) we judge it necessary to protect the Service or other users. You may close your account at any time using the options available in the Service.
The licences you grant under these Terms, and the provisions which by their nature should survive (including sections 12, 13, 16, 17, 18, 19, 24, and 25), continue to apply after termination.
We may update these Terms or the Service at any time. If we make a material change to these Terms, we will give you reasonable advance notice by email or in-app. Your continued use of the Service after the effective date of the change means you accept the updated Terms. If you do not accept, your remedy is to stop using the Service.
You consent to receive notices, communications, and disclosures from us electronically — by email or through the Service. Notices to us must be sent to [email protected], except notices about personal data, which should be sent to [email protected].
Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.
Entire agreement. These Terms, together with our Privacy Policy and any pricing, programme, or product terms communicated at checkout or in-app, are the entire agreement between you and us about the Service and supersede any prior discussions or representations.
No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision.
Assignment. We may assign these Terms, or any of our rights or obligations under them, including in connection with a merger, acquisition, financing, restructure, or sale of assets. You may not assign your rights or obligations without our written consent.
These Terms are governed by the laws of Singapore. You and Cher.ai submit to the exclusive jurisdiction of the courts of Singapore for any dispute arising out of or in connection with these Terms or the Service. Nothing in this section limits any non-waivable consumer rights you have under Singapore law.
Cher.ai is operated by Mind Stretcher Education Pte Ltd (UEN 200821121K), 37 Jalan Pemimpin, #08-01, Singapore 577177. You can reach us at [email protected] for any question about these Terms or the Service.